|
Blockheads: Our Company / Our Stamps
Blockheads started manufacturing
and selling rubber stamps online in November 2001. Our
goal is to provide current designs in the highest quality
at great prices. Our business is web based and E-mail
is always the easiest and quickest way to reach us.
Mailing Address (this is not a
store location):
Blockheads Paper Art
7820 Enchanted Hills Blvd NE
Suite A-272
Rio Rancho, NM 87144-8644
Fax:
1-800-449-9083
E-mail:
Stacey Dunning sr@blockheadstamps.com
Phone:
I'm sorry, but we are not staffed to take phone orders.
Please E-mail
any questions about orders placed online or questions
about or products.
We offer unmounted rubber stamps. In
the beginning, we experimented with different methods
of producing our rubber stamps and find that deeply
etched magnesium molds produce the clearest images with
no stray marks or shadowing. Visit our
construction page for specifics on our stamp construction
and mounting.
Satisfaction
Guarantee
In most cases, we allow customers
to return any product within 15 days for a refund. We
can only issue refunds for unopened, unused products,
that we can resell. To prevent abuse of our liberal
return policy, in cases where someone has ordered a
large quanitity of a single item without being certain
it is the product they need, causing us to place a special
order, or in cases where someone is just returning a
large number of items without good reason, a 15% restocking
fee will be charged. Shipping is only refunded on defective
or damaged products. Please E-mail
for authorization before returning any items. Items
returned without a return authorization # will not be
returned or refunded.
The refund amount will be the price
of the product less shipping charges we paid that you
were not charged for. Example: you qualified for free
shipping on an order over $125, but you return a significant
portion of the items, causing your revised order to
be less than $125, you will be refunded for the returned
items LESS actual shipping charges we paid to have your
original order delivered.
Shopping Cart
System / Payment Options
Pay safely using MasterCard,
Visa. We also provide a PayPal payment option for customers
wishing to use an existing PayPal account or set one
up to use Discover Card or American Express. You should
receive a confirmation E-mail if you typed in your E-mail
address correctly and a shipping notification when we
ship your order. Over 95% of orders ship within 2 business
days. If your order cannot be filled within 3 business
days, we'll E-mail to let you know when your order is
likely to be filled.
Paying by Check or Money Order Through
the Mail
This option is not available
at this time.
Shipping Information
All stamps on our site are in stock and
ship within 3 business days unless otherwise stated
or you are contacted by E-mail. Orders with over $20
in merchandise are all shipped by priority mail, unless
postal regulations require the order to travel by ground
due to flammable contents.. Orders with less than $20
in merchandise may be shipped first class mail and/or
include a handling fee. Our shopping cart estimates
postage charges according to weight. We will never adjust
the charge upward on domestic retail orders even if
we end up paying some of the postage. Sometimes we are
able to save on postage by packing the items in a smaller
box than estimated or using a flat rate mailer. In those
cases if the order is for more than $20 in merchandise
and the shipping charged is more than $2 higher than
the actual shipping, that we will refund the savings
we were able to acheive, to the customer.
Our shipping rates are configured to
be a better deal the more you buy and utilize flat rate
mailers where appropriate. Our shopping cart system
will automatically calculate your shipping rate if you
select your country and state (if applicable) and hit
the "recalculate" button. Orders
with more than $125.00 in merchandise ship free within
the U.S.
International rates are approximated
to be close to actual cost. If shipping is drastically
over-estimated, a refund will be given. Likewise if
international shipping is drastically under-estimated,
we will give the option to pay the difference or modify
the order.
EXPEDITED SHIPPING
We do not expedite
shipping or processing. Orders are filled in the order
they arrive and most arrive in 3-4 business days to
US destinations. Please plan accordingly. Usually requests
for expedited shipping come from customers who've never
ordered from us before and for small dollar amounts.
It takes great efforts to expedite parcels since that
is not our part of our normal procedure and feels unfair
to our regular customers, who could get their order
bumped if we were to expedite orders. We're sorry for
any inconvenience.
Minimum Order
Our minimum order is $10.00 before
shipping charges are applied.
Angel Policy
Any of our art stamps may
be used in crafts for sale. Please visit our Angel
Policy link for details.
Incentive Program
To encourage you to send your
artwork made with our stamps to stamping publications,
we offer the following incentives for published artwork.
We must have been given credit in the publication as
the manufacturer of our stamps in order for the incentives
to apply.
Only Blockheads Stamps used:Rubber Stamper,
Rubber Stamp Madness, Somerset Studio, Expressions,
Stampers Sampler: $20 in rubber stamps.
Blockheads and Other Stamps used: Rubber
Stamper Rubber Stamp Madness, Somerset Studio, Expressions,
Stampers Sampler: $10 in rubber stamps.
Only Blockheads Stamps used: Vamp Stamp
News, Stamping Magazines with circulation of more than
5000 or Scrapbooking Magazines with circulation of more
than 5000: $10 in rubber stamps.
Blockheads and Other Stamps used: Vamp
Stamp News, Stamping Magazines with circulation of more
than 5000 or Scrapbooking Magazines with circulation
of more than 5000: $5 in rubber stamps.
Other Publications and Internet Publications:
E-mail us with information for incentive award details.
Privacy
Policy
We collect customer information
from customers for our E-mail list and purchases. Personal
information, including addresses, telephone numbers,
credit card information and E-mail addresses is handled
carefully. Your information is never sold. Sharing of
information outside Blockheads may be done for the sole
purpose of completing orders, collecting debt, or backing
up data. The privacy policy of any business partners,
including Bravenet, our E-mail List administrator, is
also designed to protect you from E-mail spam, junk
mail or fraud.
Wholesale
and Resale Policy
We
have fairly standard wholesale requirements, designed
to protect the value of our products. In order to be
profitable conducting wholesale business we reserve
our wholesale pricing for businesses that can be a regular
and ongoing reseller of our products.
THE
ONLY PRODUCTS WE OFFER WHOLESALE DISCOUNTS ON ARE:
- Blockheads
brand rubber stamp sheets
- Micro
Marbles in 1 oz vials (no bulk wholesale pricing available)
- Blockheads
red liner tape
- Sticky
Powder
QUALIFYING BUSINESSES:
- Rubber stamp store front selling
primarily rubber stamping and paper arts products
- photo of store and resale permit will be required
before first order.
- Scrapbooking storefront selling primarily
scrapbooking products - photo of store and resale
permit will be required before first order.
- Select online retailers - web site
must be developed primarily for paper arts resale
and have a working shopping cart before a wholesale
account can be awarded.
NON QUALIFYING BUSINESSES:
- eBay stores
- Buyers for stamping or church groups
- Artists using our products to make
items for resale (if you're using our Micro Marbles,
our bulk pricing is about the same as our best wholesale
discounts)
|
