Blockheads: Our Company / Our
Blockheads started manufacturing and selling
rubber stamps online in November 2001. Our goal is to
provide current designs in the highest quality at great
prices. Our business is primarily web based and E-mail
is always the easiest and quickest way to reach us.
We offer unmounted rubber stamps. In
the beginning, we experimented with different methods
of producing our rubber stamps and find that deeply
etched magnesium molds produce the clearest images with
no stray marks or shadowing. Visit our
construction page for specifics on our stamp construction
Mailing Address (this is our retail store location):
Blockheads Paper Arts
7201 NE Glisan Street, Suite C
Portland, OR 97213-6369
Dianna at firstname.lastname@example.org
We now provide phone support through our retail location. You may call during business hours Tuesday-Saturday 10am-6pm. If we are busy with customers in the store you may get our answering system - please leave your message and we will check messages as soon as we can. Our number is at the top of every page on our site.
We understand that sometimes items received are not what was expected. In most cases, we
allow customers to return any product within 15 days
for a refund. We can only issue refunds for unopened,
unused products, that we can resell. A
return authorization code must accompany the return.
Shipping is only refunded on defective or damaged
How to Get Return Authorization Code
for authorization before returning any items. Items
returned without a return authorization # will not be
returned or refunded.
We very rarely ever impose a restocking
fee but to prevent abuse of our liberal return policy,
a 15% restocking fee will be charged in the following
cases, which causes us hardship:
1) A large quantity of a single item
without being certain it is the product they need such
as 8 of a single color ink pad or 12 packs of coasters.
We cannot make "upon approval" deliveries.
If you are unsure whether this is the product needed,
please order a small quantity first. The reason we ask
for this courtesy is that large orders of a single item
often require a special order to fill the order and/or
an order to restock the item so it is available for
other customers. A return of the product would cause
us to have more operating capital tied up in that item
than we planned on and more space devoted to storing
2) A return of a large portion of an
order without good reason. This also causes us to have
excess inventory because we have generally ordered to
restock the products before the return is made.
Refunds on Orders that Originally Received Free Shipping
The refund amount will be the price
of the product less shipping charges we paid that you
were not charged for. Example: you qualified for free
shipping on an order over $100, but you returned a significant
portion of the items, causing your revised order to
be less than $100, you will be refunded for the returned
items LESS actual shipping charges we paid to have your
original order delivered.
Cart System / Payment Options
Pay safely using MasterCard,
Visa. We also provide a PayPal payment option for customers
wishing to use an existing PayPal account or set one
up to use Discover Card or American Express. You should
receive a confirmation E-mail if you typed in your E-mail
address correctly and a shipping notification when we
ship your order. Over 95% of orders ship within 2 business
days. If your order cannot be filled within 3 business
days, we'll E-mail to let you know when your order is
likely to be filled.
Paying by Check or Money Order Through the
We're sorry, but this option is not available
at this time. If you aren't comfortable
putting your credit card information online through
our secure 128-bit encrypted checkout system, other
payment options are provided when checking out online.
These include mailing or faxing your credit card information
with your order number. Instructions
are provided when you check out using one of those payment
options. You might also check with your credit card
company to find out if they offer temporary, one-time
use, card numbers for added security.
Expected Delivery Time
All items on our site are usually in
stock unless otherwise stated. Most orders ship within
1-2 business days. If we expect a delay you will be
contacted by E-mail.
The time in transit depends on your distance from Oregon and the shipping option you select.
Express Mail* - We do not offer Express shipping options
Priority Mail - Generally takes 1-3 business
days in transit
First Class - Domestic - Generally takes 3-6
business days in transit
UPS Ground - Generally takes 2-5 business days
in transit - this option only occurs at our discretion on orders over $100
Please read the International Shipping section below.
Paying for Express Mail does not guarantee that your order will ship the same day it was ordered. We have found that Express Mail does not guarantee a faster shipping result than USPS Priority Mail; as a result we have discontinued Express Mail as a shipping option. Please do not request for expedited shipping or to use your FedEx account, as we simply cannot process orders in this manner.
Our shopping cart system will automatically
estimate your shipping charge if you select your country
and state (if applicable) and hit the "recalculate"
button. Although these are just estimates of actual
shipping rates, we will never adjust the charge upward
on domestic retail orders even if we end up paying some
of the postage. Sometimes we are able to save on postage
by packing the items in a smaller box than estimated
or using a flat rate box or envelope. In those cases
if the order is for more than $20 in merchandise and
the shipping charged is more than $2 higher than the
actual shipping, that we will refund the savings to
Estimated shipping costs do not cover the cost of splitting
shipments. We will split shipments and pay the extra
cost to ship an item later if an item appeared to be
in stock on the web site but we actually had none in
stock and none expected to arrive in the next 2-3 days.
If a customer orders multiples of a single item, like
6 jars of one color of embossing powder or 3 bottles
of the same adhesive and we have a lower quantity in
stock we will give the customer the option of lowering
the quantity to what we have in stock, waiting until
we are able to ship the order complete or paying the
extra shipping to have the items we have in stock shipped
before the items that have to be ordered to complete
Free Shipping for Orders over $100 to US, VI, PR,
or APO Destinations
Orders with more than $100.00 in merchandise
ship free to US, VI, PR or APO destinations. The shopping
cart will show a $0 shipping charge for Priority Mail
on qualifying orders. We will ship orders receiving free
shipping through either USPS Priority or UPS Ground,
whichever we choose depending on the size and weight of the shipment.
In order to make our free shipping policy
cost-effective, orders that qualify for free shipping
must ship in one shipment. We cannot split the order
to ship part to one address and part to another or part
now and part later.
If we have an inventory problem
because of an order containing multiples of an item,
beyond what any normal retail store would feasibly have
in stock, like 6 of one color ink pad or 9 of a single
type of embellishment or embossing powder, you will
have the following options:
- wait until we can special
order the quantity you need which takes 7-21 days depending
on the supplier
or ask us to split the shipment and
agree to pay the lower of the two shipping costs. We'll
still pay shipping on the larger parcel.
International rates are approximated
to be close to actual cost. If shipping is drastically
overestimated, a refund will be given. Likewise if international
shipping is drastically underestimated, we will give
the option to pay the difference or modify the order.
All Custom Forms will be filled out legally with the
cost of the goods (excluding S&H).
We will not mark
it as a gift or commercial sample. If your country requires
you to pay taxes for the goods upon receipt please take
this into consideration before you buy! We are not responsible
for delays caused by customs officials.
Shipping rates depend on what you order
and what quantity. Our shopping cart will calculate
shipping if you add the items you want to your shopping
cart, then select your shipping zone and click the "recalculate"
button at the bottom of the first page of the shopping
cart. **Please note: if you do not generate the correct shipping rate for your destination we will delay shipping your order until we can confirm the correct shipping charges.
Shipping rates are calculated to be approximates of
the actual air mail shipping rates plus our cost to insure
If actual shipping charges are overestimated by more
than $2.00 USD, we will issue a refund for the difference.
If it is calculated much lower than actual shipping,
we will contact you to let you know actual shipping
and ask if you'd like to pay the difference or cancel
We never know actual shipping until we actually
weigh the exact combination of products you order along
with the box required to fit those items. For instance
five sheets of untrimmed rubber will fit into a
flat rate mailer envelope, but 5 sheets of rubber and 1 jar of
embossing powder will not fit and may cost closer to
$22.00 to ship. Our shopping cart can't determine whether
flat rate mailers can be used or not used based on combinations.
As noted above, most of our international orders are
shipped by First Class International or Priority International
(for orders over 4lbs). Both classes ship by air and get
to the destination country in 5-10 days. Delivery, however,
can take 2-6 weeks depending on how long your country
takes to clear items through customs and asses customs
charges. Your postal service may be able to give you
Please be aware that no tracking is available for First
Class or Priority Mail parcels on International orders. We can provide you a customs ID number, and this is automatically included in your shipping confirmation email. This number begins with LN and has a series of numbers afterwards. This number is used to track the status of parcels going through your country's customs - your local post office can usually track this for you if you provide them with that customs ID number.
We currently have no minimum order, however this can change depending on mailing overhead costs. .
Any of our art stamps may
be used in crafts for sale. Please visit our Angel
Policy link for details.
We collect customer information
from customers for our E-mail list and purchases. Personal
information, including addresses, telephone numbers,
credit card information and E-mail addresses is handled
carefully. Your information is never sold. Sharing of
information outside Blockheads may be done for the sole
purpose of completing orders, collecting debt, or backing
including Bravenet, our E-mail List administrator, is
also designed to protect you from E-mail spam, junk
mail or fraud.
Frequently Asked Questions (FAQ's)
When will my order ship?
Within 1-2 business days unless we have a note on our
checkout page or we contact you by E-mail to notify
you of a delay.
Where is my order shipping from?
How long before I get my order?
From the time you order, domestic orders take 2-5 business
days by Priority Mail, 4-8 business days by First Class
Mail, 2-7 business days by UPS Ground. Orders with flammable
material such as alcohol ink or solvent cleansers or
aerosol cans can take 6-11 business days because USPS
requires that these orders go by Parcel Post.
The time for international orders to arrive varies
widely and depends more on the customs office of the
destination country than the shipping times. International
orders generally arrive in the destination country in
4-8 days but customs delays add another 4-35 days to
the delivery time. Your local post office should be
able to give you some idea of typical customs delays. We have no control over tracking a shipment once it leaves the United States.
I'm near Portland. Can I pick up my order to avoid
Please put a notation in the customer comments field to indicate that you wish to pick your order up at our retail store - we will refund you shipping after you pick up your order. You may pick up your order at: 7201 NE Glisan Street Suite C, Portland OR between the hours of 10am and 6pm, Tuesday-Saturday.
Will you let me know when my order ships?
You will receive an E-mail with a confirmation/tracking
number when your order ships. ***PLEASE add email@example.com and firstname.lastname@example.org emails to your trusted senders list to avoid our emails going into your spam filter.
Is my parcel insured against loss/theft?
All UPS parcels are insured through UPS. Most parcels,
however, ship through USPS. USPS parcels over $150 and
international parcels over $75 are insured through a
third-party insurer. Claims for lost parcels must be
made within 10 days for domestic shipments and 4 weeks
for international orders.
If your parcel is never scanned
as being delivered to your address, we will generally
ask you to check with your post office and wait a few
more days for it to arrive, but we need to know about
the problem within the times noted so that we can make
sure we meet the deadlines for filing claims with our
insurers. The postal service is extremely reliable.
We have only had substantiated reports of 1 in every
3000-5000 parcels going missing.
If the post office
reports having delivered your parcel, we place the responsibility
upon the customer as you, obviously, have more control
over the safety of parcels being delivered to your address
than we do. If your mail is not delivered to a secure
area, consider using a PO Box or an employer's address.
In nearly every case, where a customer has told us that
the parcel was scanned as delivered but not received,
they later find that a neighbor saw the parcel sitting
out and took it in for safe keeping or a member of the
household picked up the mail and stashed the parcel
somewhere, or the parcel was left out of sight at a
door that isn't often used. We also recommend contacting
the post office immediately. They will tell you they
aren't responsible for the parcel, but sometimes the
carrier does remember where the parcel was left or who
answered the door when they delivered it.
We have made exceptions for regular customers, who've
placed many successful orders in the past. The exposure
to fraud for first time customers is too great to us
to take responsibly for claims of not receiving parcels
that were scanned by the post office as having been
If you are a relatively new customer placing a large
order you may ask us to charge an additional amount to insure
the parcel for theft. The charge is usually $3.40 for the
first $100 and $1.50 for each additional $100.
Can you explain the charges on my debit card?
When you place an order online our bank runs an authorization
against your credit card or debit card. We do not charge
you until your order ships. When your order ships we
"capture" the funds which converts the authorization
to a charge. Sometimes, especially if we've reduced
the amount of the charge because of lower shipping rates
or modifications to the order, a customer who banks
online will see that their bank has removed both the
original authorization amount and the actual charge
from their bank account. The funds from the authorization
are actually in the bank account, just not showing in
the available balance. Banks usually take a couple of days
to reconcile this and it will always show properly on
your bank statement. If you're worried about your bank
tying up the funds in your checking account, the only
way to avoid this is to use a credit card instead of
debit card. There is nothing Blockheads can do to get
your bank to release those funds. If you don't see this
from other companies it is probably because they didn't
run an authorization first, but most do for online orders.
Can I have a custom stamp made?
Blockheads does not have the capability to make custom
stamps, but we have researched some options for having
custom stamps made.
If you're looking to create a small number of each
stamp, like address stamps it is less expensive to have
polymer based stamps created because a mold doesn't
need to be made. I know this company will create custom
polymer based stamps, but haven't used them myself:
MyHeartStamps4You.com does also list a custom stamp service so please check their details as an alternative.
My country charges high customs fees, can you declare
a lower value or mark my parcel as a gift?
Legally, we must declare the full price paid for the
products you ordered, excluding shipping charges. We
cannot mark parcels as gifts.
Can I mail in my order?
We only take internet orders. Our
internet shopping cart generates the paperwork and tracks
our sales for us. It also has a secure shopping cart so your credit card information is safe. We have never had a customer's credit card compromised through our https secure cart.
If you aren't comfortable putting your credit card
information online through our secure 128-bit encrypted
checkout system, other payment options are provided
when checking out online. These include faxing
your credit card information with your order number.
Instructions are provided when you check out using one
of those payment options. You might also check with
your credit card company to find out if they offer temporary,
one-time use, card numbers for added security.
If you don't have a credit card, you can use PayPal
to pay by e-check from your checking account. The order will be held until your e-check clears however, so expect that your order will take an additional 5-8 days depending on how fast PayPal clears that transaction.
I have a large stamp and am having troubles finding
an ink pad to fit. Do you carry large ink pads?
We carry only Black Archival
Jumbo Pads which measure about 4" x 6".
Any colors still showing on the site are until the inventory has been sold out.
The inked area of a standard sized craft ink pad is
3.5" x 2.25". The rectangular pads we carry
and the Palette Oval pads are roughly this size. Smaller
pads that come in cubes are generally 1" x 1".
Dew drop pads also have generally
the same 1 square inch area but are differently shaped.
One of the primary misconceptions held by beginning
stampers is that the size of your ink pad needs to be
larger than the stamp you're using. Virtually all craft
pads come with felt or foam that raised higher than
the case so you can apply ink to a large stamp by pressing
it to the stamp multiple times. An un-raised ink pad,
like you may find at an office supply store, will leave
a line where the case hits the stamp, but craft pads
are not constructed that way.
Of course the closer in size the pad is to the stamp
the less time it takes to ink the stamp so if your purpose
is to stamp one single stamp multiple times you may
wish to make your own custom size ink pad. The least
expensive way to do this if you don't find one of the
Archival Jumbo pads to suit your needs is to purchase
a sheet of Cut n' Dry available at http://www.blockheadstamps.com/ink_uninked.html
and a reinker to ink the pad you cut from the Cut n'
Dry. The downside to this method is that you won't have
a nice plastic case to store this pad so it is better
for a one time use, like wedding announcements. You
can also find Jumbo
Uninked Felt Pads on the same page if you plan to
use your custom ink pads on a regular basis.
For dye based and solvent/pigment based pads like Adirondack,
Archival, Memories, and Palette Hybrid pads you want
to purchase the Felt type of pad or Cut n' Dry.
For slow drying pigment pads like VersaColor, VersaCraft,
Encore or mica pads like Palette Metallics pads you want to use the Foam type of Cut n' Dry. Brilliance
ink pads are a faster drying pigment ink, but also typically
used with a foam pad.